Shipping policy

StreetFashion Shipping & Delivery Policy

Last Updated: 6 October 2026

At StreetFashion, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through the StreetFashion website.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment has been received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods, promotions, sales, or holidays, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Delivery Areas

StreetFashion currently delivers to addresses within the areas displayed and supported at checkout.

Delivery availability may vary depending on the customer's location and the courier services available in that area.

If we are unable to deliver to your selected address, we will contact you to discuss an alternative delivery arrangement or an appropriate refund where applicable.

3. Delivery Times

Estimated delivery times depend on your delivery location and the courier service used.

As a general guide:

  • Local/major metropolitan areas: approximately 2–5 business days after processing.

  • Other areas: approximately 3–7 business days after processing.

  • Remote areas: delivery may take longer depending on courier availability.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

4. Shipping Fees

Applicable delivery fees will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on:

  • Delivery location.

  • Order size or weight.

  • Courier service.

  • Delivery method selected.

  • Any applicable promotional offer.

Where free delivery is offered, the applicable terms and minimum order requirements will be clearly displayed.

5. Tracking

Where tracking is available, StreetFashion or the relevant courier may provide tracking information after your order has been dispatched.

Customers are responsible for using the correct contact details when placing an order so that delivery notifications can be received.

If you have not received your tracking information within a reasonable period after your order has been dispatched, please contact us.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name.

  • Street address.

  • Suburb or area.

  • City/town.

  • Postal code.

  • Correct phone number.

StreetFashion is not responsible for delays or additional delivery costs caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because the delivery address was incorrect or the customer was unavailable to receive the package, additional delivery charges may apply if the order needs to be shipped again.

7. Missed Deliveries

The courier may attempt to contact the customer or make additional delivery attempts where applicable.

If you are unavailable when delivery is attempted, the courier may provide instructions for arranging another delivery attempt or collection.

Customers should follow the courier's instructions to avoid unnecessary delivery delays.

8. Delayed Deliveries

While we aim to meet our estimated delivery times, delays can occasionally occur because of circumstances outside our reasonable control.

These may include:

  • Courier delays.

  • Severe weather.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • High order volumes.

  • Road closures or transport disruptions.

  • Operational or technical issues.

  • Other unforeseen circumstances.

If your order is significantly delayed, please contact StreetFashion so that we can assist with tracking and resolving the issue.

9. Lost or Missing Packages

If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may contact the relevant courier to investigate the delivery.

Customers should provide any information reasonably required to assist with the investigation.

Where an order is confirmed to have been lost in transit, StreetFashion will work with the courier to resolve the matter and provide an appropriate remedy in accordance with applicable law.

10. Damaged Packages

If your package arrives visibly damaged, please contact StreetFashion as soon as possible.

Where possible, take clear photographs of:

  • The external packaging.

  • The shipping label.

  • The damaged packaging.

  • The affected product.

These photographs may be required to assist us and the courier with an investigation.

11. Incorrect Items

If you receive an item that is different from the item you ordered, please contact us within 7 days of receiving your order.

Please provide your order number and photographs of the item received.

If we confirm that an incorrect item was supplied, we will arrange an appropriate remedy, which may include a replacement, exchange, or refund in accordance with our Return & Refund Policy.

12. International Shipping

Unless specifically stated at checkout, StreetFashion does not currently guarantee international delivery.

If international shipping is made available, applicable shipping costs, delivery times, customs requirements, duties, taxes, and other charges will be communicated where reasonably possible before the order is completed.

Any customs duties or import charges that are legally payable by the customer will be the customer's responsibility unless otherwise stated.

13. Delivery Confirmation

An order may be considered delivered when the courier's tracking system records the package as delivered to the address or recipient provided with the order.

If you believe your order was incorrectly marked as delivered, contact StreetFashion promptly so that we can investigate with the courier.

14. Changes to Delivery Information

If you need to change your delivery address after placing an order, contact StreetFashion as soon as possible.

We will try to accommodate the request where the order has not yet been dispatched. Once an order has been handed to the courier, we may not be able to change the delivery address.

Additional delivery charges may apply where a courier allows an address change.

15. Delivery and Consumer Rights

Nothing in this Shipping & Delivery Policy excludes or limits any rights you may have under applicable consumer-protection laws.

Where applicable law provides you with rights or remedies that are more favourable than those stated in this policy, those legal rights will apply.

16. Contact Us

If you have any questions about your delivery or shipping, please contact us:

StreetFashion
Email: scalespark2026@outlook.com

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

StreetFashion reserves the right to update this Shipping & Delivery Policy from time to time. The version published on our website at the time of purchase will generally apply to that order, subject to applicable law.