StreetFashion Return & Refund Policy

Last Updated: 6 October 2026

At StreetFashion, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the conditions outlined below, you may request a return or refund.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unworn and unused.

• Be in its original condition.

• Have all original tags and labels attached.

• Be returned with its original packaging, where applicable.

• Not have been washed, altered, stained, damaged, or otherwise used.

• Be accompanied by proof of purchase or the original order number.

For hygiene and safety reasons, certain items may not be eligible for return once opened or worn.

2. Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible and preferably within 7 days of receiving your order.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the item and, where relevant, its packaging.

If the item is confirmed to have been incorrectly supplied, damaged, or defective, StreetFashion may offer a replacement, exchange, or full refund, including reasonable return delivery costs where applicable.

3. Change of Mind

If you simply change your mind about a purchase, you may request a return within 14 days of receiving your order, provided that the item meets all of our return conditions.

Unless the item is defective, damaged, or incorrectly supplied, the customer is responsible for the cost of returning the item to StreetFashion.

4. Exchanges

We may offer an exchange for another size, colour, or item where the requested replacement is available.

Exchanges are subject to stock availability and the returned item meeting our return conditions.

If the replacement item has a higher price, the customer will be responsible for paying the difference. If it has a lower price, StreetFashion will refund the difference where applicable.

5. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn, washed, altered, stained, or damaged after delivery.

• Items without their original tags or labels.

• Items returned outside the applicable return period.

• Items that are otherwise unsuitable for return due to hygiene considerations.

If an item does not meet our return requirements, StreetFashion reserves the right to refuse the return or refund.

6. How to Request a Return

To request a return, please contact StreetFashion using the customer-service details provided on our website.

Your request should include:

• Full name.

• Order number.

• Item(s) you wish to return.

• Reason for the return.

• Photographs, where applicable.

We will review your request and provide instructions on how to return the item if your request is approved.

Please do not send items back before receiving return instructions from StreetFashion.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed for the eligible amount.

Where possible, refunds for payments made through Paystack will be processed through the applicable payment method used for the original transaction.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in the customer's account.

refunds are typically received by customers within 3–10 working days after processing, although the exact timing may depend on the customer's bank or payment 

8. Shipping and Delivery Costs

Original delivery charges are generally non-refundable for change-of-mind returns.

However, where an item is confirmed to have been incorrectly supplied, damaged, or defective, StreetFashion may cover reasonable return delivery costs or provide an appropriate remedy.

9. Refund Amount

Approved refunds will normally be limited to the amount paid for the returned item(s), subject to the circumstances of the return and any applicable delivery or other charges described in this policy.

StreetFashion will not make deductions that are prohibited by applicable consumer-protection laws.

10. Refund Processing Fees

StreetFashion does not charge customers an additional fee for processing an approved refund.

Please note that payment-processing charges may not be returned to StreetFashion by the payment provider when a transaction is refunded. Paystack specifically states that its transaction charges are non-refundable to the merchant.

11. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it within the expected timeframe, please contact StreetFashion.

We may request your order details and refund reference so that we can investigate the status of the refund with the relevant payment provider.

12. Fraudulent or Unauthorised Transactions

StreetFashion reserves the right to investigate transactions that appear fraudulent, unauthorised, or otherwise suspicious.

Nothing in this policy limits a customer's rights in relation to an unauthorised payment or any rights available under applicable law.

13. Consumer Rights

This Return and Refund Policy does not exclude or limit any rights that customers may have under applicable consumer-protection laws.

Where applicable law provides a customer with rights that are more favourable than those stated in this policy, those legal rights will apply.

14. Contact Us

For return, exchange, or refund enquiries, please contact:

StreetFashion
Email: Scalepark2026@outlook.co

Please include your order number whenever contacting us about an order.

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StreetFashion reserves the right to update this Return and Refund Policy from time to time. The version published on our website at the time of purchase will generally apply to that purchase, subject to applicable law.